The control system of our machines features a user-friendly, fully Chinese touch screen interface, ensuring ease of operation. Even personnel without prior experience can quickly learn the system through our comprehensive two-day training program.

The mechanical design of our machines is thoughtfully engineered, resulting in higher production efficiency compared to imported equipment. We utilize special treatment processes on the metal materials, significantly enhancing wear resistance and anti-corrosion performance. This ensures a prolonged service life for our equipment, surpassing that of ordinary machinery.

To guarantee precision and efficiency, we incorporate imported servo motors and bearings into the mechanical movement parts. This combination ensures exceptional product quality with minimal deformation. Our equipment enables stable and efficient production around the clock, allowing for one person to oversee multiple machines, resulting in reduced labor costs.

Moreover, our machines exhibit strong compatibility, making them suitable for integration into fully automated production lines and unmanned workshops. This flexibility allows for seamless integration into existing manufacturing processes, driving overall productivity and efficiency.

Q: What kind of technical support does Xingte provide after the machine is installed and running? A: After the machine is installed and running, Xingte provides comprehensive technical support. We offer troubleshooting assistance, remote technical support, and can dispatch our skilled technicians to your location if needed.
Q: How long does it take for Xingte to respond to customer inquiries? A: We strive to respond to customer inquiries within 24 hours. Our dedicated sales team is committed to providing prompt and efficient communication to meet your needs.
Q: Does Xingte offer customization options for their machines? A: Yes, Xingte offers customization options to meet specific customer requirements. We understand that different production needs may require unique solutions, and we are ready to tailor our machines accordingly.
Q: What is the warranty period for Xingte machines? A: The warranty period for Xingte machines is typically 12 months from the date of delivery. During this time, we will provide free maintenance for any manufacturing defects.
Q: Can Xingte assist with installation and commissioning of the machine? A: Yes, Xingte provides installation and commissioning services for our machines. Our experienced technicians will ensure that the machine is properly set up and calibrated for optimal performance.
Q: Does Xingte offer spare parts for their machines? A: Yes, Xingte provides spare parts for our machines. We maintain a stock of common spare parts and can promptly deliver them to ensure minimal downtime of your production process.
Q: Can Xingte provide references from other customers who have purchased their machines? A: Yes, Xingte can provide references from other satisfied customers upon request. These references can give you a better understanding of our machines' performance and our commitment to customer satisfaction.
Q: How does Xingte handle customer feedback and suggestions for improvement? A: Xingte values customer feedback and takes it seriously. We carefully consider all feedback and suggestions for improvement to enhance our machines' performance and meet customer expectations.
Q: What certifications do Xingte machines have? A: Xingte machines are compliant with CE standards, ensuring their safety and adherence to quality regulations. Additionally, we are open to obtaining other certifications specific to customer requirements.